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Return and Refund Policy

Return and Refund Policy

Cancellation is not allowed through Customer Web Applications and Mobile Applications once booked from the portal.

In case of a compelling need to return any product that has been delivered to a Buyer, just follow these simple steps:

You can call us or e-mail us within 24 hrs from time of delivery.

You just need to give us a call on our customer care helpline: 01204077100 between 9:00 AM to 6:00 PM, 6 days a week (Monday through Saturday) or e-mail us on

Please mention Order number in subject line to help us quickly process your returns. PalaFresh will review your return request and approve the requests case by case. If required, we may share your request with the seller for approval.

We solicit your cooperation in maintaining the original packaging of return items along with the original price tags, labels, and invoices. It is advised that the returned items should be packed securely and adequately so that there is no damage of goods in transit.

Once you receive the authorization for return from PalaFresh, please refer to the link in our email for the return shipping label, which is mandatory and should be pasted on every single return packet.

Please ensure that your shipment reaches our warehouse within 7 days from date of raising the return request. Please mention Order number in subject line to help us quickly process your returns.

Some product categories may not be returnable, and the non-returnable items will be specified in the product list.

All returned products need to clearly bear the consignee address as given below:


B-8, Sector 60,

Noida, Uttar Pradesh 201 301



We will process the refund after receipt of the product by or its business partner. Refund will be processed based on the mode of payment of the order.

Orders paid by credit/debit card will be refunded by credit back to the credit/debit card within 10 working days after the receipt of the product and the refund will reflect in the next statement. Orders paid by net banking accounts will be credited back to bank account within 10 working days. Users are requested to bear with us for this minimum procedural delay in effecting the refund.

For Cash on Delivery (COD), we will add the refund amount to wallet. The wallet amount can be used for purchase other items.

In case, due to unforeseen reasons, in exceptionally rare instance of not being able to fulfil the order, for which the payment has already been received by us, the Transaction Price will be credited back to bank account of the Buyer.